Get orders out the door without copying them between screens
Every order passes through several systems on its way to the customer. We connect them so the order, the label, the tracking number and the stock count all move together.
You probably need this if…
- someone copies addresses from your order system into a carrier website one at a time.
- customers call to ask where their order is because nobody sent them tracking.
- your inventory count says one thing and the shelf says another.
- returns arrive with no record of why, and refunds wait until someone figures it out.
- freight paperwork like bills of lading is filled out by hand for every pickup.
What we build for shipping and logistics.
Fitted to how you already work, and connected to the systems around it.
Rate shopping and labels
Each order is rated across your carriers and a label prints at the packing station, without anyone retyping the address.
Pick and pack flow
Pick lists grouped the way your warehouse is laid out, with scan checks so the right item goes in the right box.
Tracking that tells the customer
Shipping, delay and delivery updates sent to the customer by email or text, so your phone rings less.
Carrier and 3PL connections
Orders flow to your warehouse partner or carriers and status flows back, so you see the same picture they do.
Returns with a reason attached
Customers start a return online, get a label, and the reason, condition and refund status follow the item back to your shelf.
Inventory that matches what shipped
Stock counts updated as orders ship and returns are received, across every channel that sells from the same shelf.
Today, versus afterward.
What changes on an ordinary Tuesday once this is in place.
Creating a shipping label
Today: Address copied by hand into a carrier site
Afterward: Label printed from the order with the best rate
Answering where is my order
Today: A phone call and a lookup in two systems
Afterward: The customer already has the tracking update
Keeping stock counts right
Today: Adjusted by hand after a weekly count
Afterward: Updated as each order ships or returns
Handling a return
Today: A box arrives with no paperwork
Afterward: Logged with a reason before it is opened
The same four steps, applied to shipping and logistics.
The order does not change. What each step looks like does.
01Audit
We find where the hours go
We stand in your warehouse and follow orders from the moment they arrive to the moment the truck leaves, noting every copy, paste and wait along the way.
02Integrate
We connect what you already own
We connect your store, order system, carriers, warehouse partners and accounting first, because most shipping pain is data that will not cross between them.
03Build
We build only what is missing
Where your process is unusual, such as kitting, custom freight paperwork or a mixed parcel and freight operation, we build the piece that fills the gap.
04Run
We train, measure and hand over
We train the packing and office staff on the new flow, document the exceptions, and measure the hours saved before handing over or continuing to improve it.
Straight answers.
We ship a handful of orders a day. Is this worth it?
Maybe not yet. A good off-the-shelf shipping tool may be all you need, and we will say so. This work pays off when volume, channels or warehouses multiply and the copying starts eating real hours.
Can you work with our 3PL?
In most cases, yes. Many warehouse partners accept orders and report status electronically. The audit confirms how yours works and what it takes to connect.
Do we need a new warehouse management system?
Usually not to start. Connecting the tools you have often solves the daily problems. If your operation has outgrown them, we will explain what a replacement would involve.
Does this handle freight as well as parcels?
It can. Pallet and truckload shipments need different paperwork and carriers, and we plan for both when your business ships both.
Find out if it is worth it.
The audit puts a number on it: the hours this work costs you today, and what it should cost. In writing, and free.
- Work requested
- Operations audit
- Findings
- In writing
- Charge
- $0.00